Point to Point Scheduled Booking

•   As a mandate, the cancellation fee(s) shall be payable upon each booking which is made and subsequently cancelled, as this makes up for the administrative + driver compensation cost incurred to us. A minimum charge (s) of the relevant fare will be applied if you have pre-booked & have it cancelled, a flat fee of INR 200.00 inclusive GST, will be levied. Prospective passengers should duly take note of the same while booking the point to point scheduled booking. There will be no support on this/or any discussion on this will not be entertained, after the cancellation fees being levied
•   Cancellation of the Fleet/Transport provider (Bus, Taxi. 2 – 3 wheelers) from anywhere in India, should not be challenged in any court of law

Outstation Booking

•   As a mandate, the cancellation fee(s) shall be payable upon each booking which is made and subsequently cancelled, as this makes up for the administrative + driver compensation cost incurred to us. A minimum charge (s) of the relevant fare will be applied if you have pre-booked & have it cancelled, a flat fee of INR 150.00 inclusive GST, will be levied. Prospective passengers should duly take note of the same while booking the point to point scheduled booking. There will be no support on this/or any discussion on this will not be entertained, after the cancellation fees being levied.
•   Cancellation of the Fleet/Transport provider (Bus, Taxi. 2 – 3 wheelers) from anywhere in India, should not be challenged in any court of law
•   Cancellation fee is based on calculations that right now it is defined keeping Maharashtra as travel place, any inventory allocation is subject to planning a day in advance, hence the interest of vehicle owner has to be maintained so that driver partner are encouraged for such bookings & they look forward for business like wise

Refund Policy

This policy defines the REFUND Policy with Terms & Conditions for a passenger, for their respective rides to be taken or performed on SEVA TOURISM platform. Passengers are urged to take the note of the following as this will be part of the Refund Policy which we define considering the interest of the passenger.

•   In the event that you use SEVA TOURISM Services & SEVA TOURISM Portal or for that matter any other Digital Solution from SEVA TOURISM for booking, & due to known circumstances you cancel your ride, then the paid amount would be automatically added to the SEVA TOURISM (AM) Balance. This AM Balance can be reused for further booking of the Fleet being used, for paying the fees for rides. This Balance which will be added would be updated after deducting the cancellation charges as applicable. The amount of the cancellation fee is proportionate or can be direct flat fees depending upon the scenarios generated. In the beginning this are kept as a flat fees & subsequently it may/can be changed.
•   3 months is validity for refund of the amount, post 2 months, the AM(SEVA TOURISM) balance can be only used for the services & no refund of the balance
•   In case the rides are cancelled by the driver, whose was assigned your duty, the paid amount will be added to SEVA TOURISM Balance straight away & can be used for further rides
• In case of ride accepted & not being served by driver, your amount would be directed to SEVA TOURISM Balance, which can be used for further SEVA TOURISM rides or can be refunded to the said payment instrument that the payment was originally made from
• In case of any failed transaction depending upon the time of disconnect of the payment process, it would be credited through payment gateway, to your payment instrument (Credit card, Debit card, etc..) or it will get credited to your SEVA TOURISM balance. It is also duty of the passenger to check with his respective payment instrument holder (Bank, Wallet. Etc..) for checking if that amount is being debited & subsequent period need to be given to us to do the reconciliation as per standard banking cycle
• In case you want refund of all the money from SEVA TOURISM Balance, the refund process of the eligible transactions (maximum of available balance) will be initiated by the user from the Application, through “REFUND” option in the mobile app. Any transaction which is done within 5 month will be considered as eligible refund transaction time. If user has SEVA TOURISM balance available and there isn’t any eligible transaction for refund, they can then utilize the remaining amount for the services offered by SEVA TOURISM. The requested balance will be refunded to user’s account from which the transaction has been made after deducting the bank charges & necessary administrative expenses incurred